Order Support

Returns & Exchanges

Clear guidance for custom-produced apparel and order issues.

Garment specialist inspecting the seams and print quality of a heavyweight shirt
Quality Comes First

Every order issue deserves a careful look and a clear response.

Pre-launch policy

This policy will apply once Vezzup begins accepting orders and may be updated before launch to reflect the final print provider, garment partners, and applicable law.

Made-to-order products

Vezzup products are produced for each order. Because of that made-to-order process, we generally cannot accept returns or exchanges for change of mind, color preference, or ordering the wrong size. Review the product description and size guide before ordering.

Damaged, defective, or incorrect items

Contact shawn@vezzup.com within 30 days of delivery if an item arrives damaged, has a production defect, or is different from what you ordered. Include your order number, a description of the issue, and clear photos of the item and packaging. We will review the claim and, when approved, arrange an appropriate replacement or refund.

Do not mail an item back without instructions

Return addresses vary by fulfillment partner. Items sent without prior authorization may not be received or credited.

Order cancellations

Contact us immediately if you need to cancel. We cannot guarantee cancellation after production begins.

Your rights

Nothing in this policy limits rights that cannot be excluded under applicable consumer law.

Resolution guide

Tell us what happened

Do not send an item back before contacting support. Start with these three steps.

01

Locate your order

Have your order number and the email address used at checkout ready.

02

Document the issue

Take clear photos of the full item, the affected area, its label, and the original packaging.

03

Contact support

Email the details to orders@vezzup.com. We will review the request and provide next steps.

Keep the item: retain the garment and packaging until the review is complete. Eligibility and available resolutions depend on the circumstances of the order.